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CLASSES & WORKSHOPSTHE MASTER PASSPRIVATE EVENTSFAQ

The Master Pass

The Master Pass

  • $89.00
  • Unlimited credits
  • 4 guest credits per cycle
  • Renews every 1 month

UNLIMITED MONTHLY CREDITS FOR PASS HOLDER

This is where the Master Pass really shines! As a pass holder, you receive unlimited monthly credits, valid for virtually every studio class and workshop, giving you more time to create.

Each offering is subject to availability, so some are scheduled more than once each month to accommodate a variety schedules. To help make room for everyone, we simply ask that Pass Holders limit registration to one session of each offering per month. But, of course, bring your guests…

FOUR (4) FAMILY PASSES EACH MONTH

Creativity is even better when it’s shared! Each month, Master Pass holders receive four (4) Family Passes to enjoy creative time with members of their immediate household.

Family Passes may be used for eligible studio offerings, making it easy to bring along a spouse, child, or other member of your household. Some offerings may have age restrictions or other participation requirements.

BACKSTAGE VIP ACCESS

Working on a personal project? Need a little extra space, the right tools, or simply a place to get something finished?

Master Pass holders enjoy expanded access to the studio, shared workspace, and studio tools for personal projects. Whether you’re getting started, catching up, or making progress on something already underway, simply call ahead to reserve a spot. In most cases, the studio can accommodate Master Pass holders during scheduled offerings by utilizing additional classroom space. Check the studio calendar, give us a call, and bring whatever you’re working on!

BENEFITS

  • Benefits apply only to the Pass Holder of record

  • Benefits are not transferable or refundable and have no cash value.

  • If benefits, packages, and/or offerings are updated, changed, or are no longer available, current Pass Holders will be given 30-days’ notice via the email provided at enrollment.

 

CANCELLATIONS & NO-SHOWS

Reservations canceled fewer than forty-eight (48) hours before the scheduled start time, or reservations for which the participant does not attend ("No-Shows"), will result in the following:

  • The forfeiture of any credits or guest passes used for that reservation, and

  •  One (1) credit or guest pass will be charged to the Pass Holder of record. If the Pass Holder does not have an available credit or guest pass at the time of the cancellation or no-show, the credit or guest pass will be deducted from the next month's allotment.

 

STUDIO ACCESS & CONTACT GUIDELINES

Pass Holders agree to the following guidelines:

  • Follow all posted safety rules, as well as compliance with all parts of this agreement

  • Use tools and equipment only with permission, and only as instructed

  • Maintain a clean and safe workspace

  • Show respect to staff and other attendees

  • Pass Holders are responsible for damage to studio equipment, tools, furnishings, or property caused by negligence, misuse, or intentional actions.

  • The Studio reserves the right to suspend or terminate membership FOR ANY REASON, including unsafe conduct, harassment, abuse of staff or other participants, property misuse, or disregard or violation of any part of this agreement. In any case of property damage, The Studio reserves the right to charge the Member's payment method on file for repair or replacement costs.

 

CANCELLATION & TERMINATION

Pass Holders may cancel by providing 30 days notice prior to the next scheduled renewal. Notification should be emailed to email@thedowntowndiy.com, and confirm receipt with the Owner or Studio Manager in person or by calling (830) 446-9134. The Pass Holder will receive an email acknowledging cancellation.

  • No refunds will be issued for partial billing periods unless required by law.

  • Memberships may not be paused or temporarily suspended without prior written authorization from the Studio

  • Benefits are not transferable or refundable, and have no cash value.

 

PAYMENT AUTHORIZATION

The Pass Holder authorizes The Downtown DIY to charge the payment method on file, as applicable, for:

  • Monthly dues

  • Retail purchases

  • Product purchases

  • Damage, repair, or replacement fees as permitted under this Agreement

  • NSF, returned payment, chargeback, or other applicable banking fees

  • The Pass Holder is responsible for maintaining a current and valid payment method on file. If a scheduled payment is declined or otherwise cannot be processed, The Downtown DIY may suspend benefits until the account is brought current. Continued non-payment will result in termination of The Master Pass.

BY PURCHASING A MASTER PASS, YOU ACKNOWLEDGE AND AGREE TO ABIDE BY ALL THE GUIDELINES SET FORTH ABOVE. ACCESS TO THE STUDIO IS SUBJECT TO COMPLIANCE WITH THESE TERMS.

PURCHASE ALSO REQUIRES A SIGNED WAIVER, WHICH WILL BE PRESENTED AT CHECKOUT

UPON COMPLETION OF PURCHASE YOU WILL RECEIVE AN EMAIL WITH LINKS TO PROVIDE YOUR EMERGENCY CONTACT INFORMATION AND PHOTOGRAPH & MEDIA PREFERENCES